Author

Seb Murray

AI is reshaping marketing by changing what makes customer data valuable. Darden Professor Raj Venkatesan explains why competitive advantage now depends less on collecting more data and more on using AI to transform it into customer knowledge that drives smarter decisions and stronger performance.

The challenge for marketers is no longer whether to use AI, but how to choose among the flood of potential projects competing for budget. UVA Darden professor Rajkumar Venkatesan, who advises Fortune 500 companies on AI adoption in marketing, has developed a framework to help cut through the noise.

Digital technologies have evolved from efficient, convenient tools to be the driving force behind a paradigm shift in competition. Strategy expert Mike Lenox discusses five changes in the landscape business leaders are wise to keep in mind.