GM Director Discusses What She Learned Working in Shanghai
By Dave Hendrick
Lois McEntyre (MBA ’95) currently directs General Motors’ North America contact center operations and oversees contact center operations for General Motors Customer Care, Dealer Assistance and OnStar for multiple sites around the globe. Her tenure at General Motors has also included time spent in Shanghai, where McEntyre served as director of subscriber services at OnStar-Shanghai.
In a profile posted to the The Network section of the Darden website, McEntyre talks about living overseas and adapting to new cultures when operating in a leadership role.
Some of the early leadership lessons I learned during my assignment in Shanghai were about truly understanding the Chinese culture and on the realization that it is critically important to learn the culture in order to work successfully in China. As a non-Mandarin speaking American in China, I had to approach my Chinese partners with humility and demonstrate my best efforts to learn their culture in order to show that I care about their way of life and the way they do business.
Read the full profile here.
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